The PlayStation online service was down for more than 24 hours during the weekend; Users complain about the company during the crisis
The first reports appeared on Friday around 7 p.m. THE Sony It took a long time to admit failure and only announced the resumption of PlayStation network (PSN) at 9 p.m. Saturday. The information comes from the penis.
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Without PSN, users cannot play Online departures nor access your Digital game libraries. Nor manage your accounts. Some people also found difficulties Law New Disc Readers On PS5 Slim or PS5 Pro.
It was the Second largest drop in PSN in historyBehind only a real power outage which lasted 3 weeks in 2011. At the time, a cyber attack caused an interruption of the service which lasted 23 days.
Sony rewand subscribers by Falling Service
- In the official support profile of PlayStation on X (former Twitter), Sony gave a vague explanation for what happened.
- The Japanese company, however, offered a gift to subscribers for the discomfort caused.
“The network services have completely recovered from an operational problem. We apologize for the disadvantages and thank the community for patience. All the members of PlayStation Plus will automatically receive 5 days of additional service.”wrote to Sony.
- Some users celebrated these additional PSN’s 5 days.
- Others, however, criticized Sony more.
- It should be noted that you have nothing to do to receive these 5 more days.
- He will be inserted automatically In your signature, whether essential, additional or luxury.
A wave of criticism
The main complaints concern the behavior of the company during the crisis: it took a long time to manifest, did not explain what really happened and did not mention preventive measures to prevent the problem from happening in the future.
The second point is that the toast at 5 days more in PSN signature Promotes subscribers onlySeveral other people were also affected by the fall.
Some very popular games like Fortnite And Rocket league They don’t need PS more to play online. In other words, this public was injured equally and will not receive anything for failure on the PSN.
The PlayStation team has a bad story of communication during these episodes. It was not the first time, and it should not be the last – and the user still did not know what really happened.
Until the next power failure!
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