Xbox wins the AI ​​agent to support the players

Microsoft has just launched an artificial intelligence function created to help Xbox players. Virtual agent support is available in the “Contact us” section on support.xbox.com and will answer questions related to console and games. The objective, according to Big Tech, is to “solve problems more effectively”.

The tool was launched for Xbox initiates selected in the United States and works with English as a preferential language. Users can access the service while being connected to a recorded account on the Xbox Insider program.

According to the company, players’ comments will be used to improve AI agent in the future because it is a “preview experience”. The evaluation can be carried out via the “thumb up” button or “the thumb down” on each responses, or via the “Gire reberser” button at the bottom of the page.

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How to use the virtual agent?

After clicking on “ask a question” on the already connected page, the reader will see the care of the virtual agent start in a new browser window.

“You can ask questions by text or voice, and he will answer with relevant information on support.xbox.com. If the virtual support agent cannot solve the problem, you can request a live support agent, as long as it is normal on the operation of Xbox,” explains the instruction.

It is also possible to personalize the service by choosing between two different agents: one of them is an AI character in animation; The other appears as a colorful orb of Xbox.

According to the Verge website, Microsoft has been careful in the inclusion of AI on consoles. For the future, the company plans to provide tools for creating game content, which would include the addition of art generated by artificial intelligence to brand devices.